Your Privacy

Introduction

This privacy policy covers Perth Radiological Clinic and all associated entities including PerthRadClinic Limited, Victoria Street Radiology, Joondalup Radiology, Oceanic Molecular and the Magnetic Resonance Centre. The Privacy Act 1988 requires us to inform our patients of their rights relating to the collection, use and disclosure of their personal information.

Collection

In order to provide a quality diagnostic imaging service it is necessary for us to collect patient information and sometimes disclose this information to relevant medical and allied personnel.

Such necessary information may include:

  • Referral/procedural details;
  • Contact details;
  • Medicare/health fund details;
  • Workers’ compensation/employment/accident information;
  • Medical history;
  • Radiological history;
  • Family medical history;
  • Genetic information;
  • Billing/account details;

The information will usually be collected directly from you, however on occasions we may need to obtain information from other sources, including:

  • Other medical practitioners or practices, such as former GPs and specialists, Pathology labs;
  • Other health care providers, such as physiotherapists, chiropractors, osteopaths, podiatrists, dentists, nurses;
  • Hospitals, screening/day surgery units;

Both our practice staff and our medical practitioners may participate in the collection of this information. In emergency situations we may need to collect personal information from relatives or other sources where we are unable to obtain your consent.

Use & Disclosure

The practice staff will use and disclose your information for purposes such as:

  • Providing results to relevant practitioners;
  • Advice on treatment options;
  • Referral to another medical practitioner or health care provider;
  • Referral to a hospital for treatment and/or advice;
  • Sending off specimens for analysis;
  • Account keeping, billing purposes and recovery of monies;
  • The management of our practice;
  • Quality assurance, practice accreditation, research and complaint handling;
  • To meet our obligations of notification to our medical defence organisations or insurers;
  • To prevent or lessen a serious threat to an individual’s life, health or safety;
  • Where legally required to do so, such as producing records to court, producing records to Medicare for audit purposes or the notification of diagnosis of certain communicable diseases;

Other Medical Providers’ Access to Your Medical Records

Access to your medical records, which includes reports and images, is provided to your referring doctor in the course of your care. On occasions, your referring doctor may request that your records are made available to another doctor for the purposes of second opinion or further management. In addition, your doctor may request that your images and reports are made available to another radiology provider to provide a further opinion, or for comparison/correlation with subsequent imaging. All access to PRC patient data provided to other clinicians, facilities or imaging providers is logged. This access is provided based on consent obtained from your referring doctor or clinicians personally involved in your current care.

Access Limitation Options

Access to patient records can be restricted in certain circumstances. These records are then only made available to your referring doctor for the specific test that they have requested. No further access is granted without your specific patient consent.

There are two categories:

  1. VIP  patients
  2. Access Denied patients

VIP patients

VIP patients attending the clinic are logged as a special subset. There is limited access to view data internally and no ability to transfer cases beyond the referring clinician without an express written consent on each episode of care.

Access Denied Patients

You may elect to opt out of the process outlined above (which allows granting access to reports and imaging data amongst medical providers who are involved in your care). This process requires you to submit the “OPT OUT – Access Denied Patient form”. Patients can request to fill out the form at our clinic.

What is the effect of OPTING OUT- Access Denied?

Your referring doctor will receive the data in the usual way, but PRC will NOT release access to your data to any other health care provider or facility without your express written consent. Please note that this may lead to significant delays or compromise of your own medical management, hence the implications for Opting Out- Denying Access should be considered carefully and discussed with your health practitioner.

Access to Your Own Records

You are entitled to access your own records at a time convenient to both yourself and the practice. Access may be denied where:

  • to provide access would create a serious threat to life or health;
  • there is a legal impediment to access;
  • the access would unreasonably impact on the privacy of another;
  • the information relates to anticipated or actual legal proceedings and you would not be entitled to access the information in those proceedings;
  • in the interests of national security.

Where possible your request should be in writing, stating the year of service, type of service and at which of our branches the service was provided. All requests should be addressed as follows, regardless of where the procedure was performed:

The Privacy Officer
Perth Radiological Clinic
PO Box 99
Mirrabooka WA 6941

Information will be provided within 30 days of receipt of your request. The method of providing this information will be determined by the Privacy Officer, however, photographic identification may be requested. A charge may be imposed for processing the information. Should there be any inaccuracies in the information we have on file, we will record your corrections but may not erase the original record.

Ancillary Activities

Delivery of imaging data electronically: PRC uses secured internet based technology to deliver images and reports to your referring doctor. All of these transfers are logged.

Delivery of Films: Our practice has a film delivery service and the utmost confidentiality and care is maintained in delivering your films. This service may be provided by our own staff, commercial couriers, taxis or registered post. If this is unacceptable to you, please arrange with our staff to collect your own films.

Maintenance Personnel: For operational purposes, it is necessary to allow maintenance personnel access to our premises. However, only authorised personnel are allowed access to records.

Contact Details: If we need to contact you for any reason and need to leave a message for you, it may be necessary for us to say where we are calling from. Please advise our reception staff immediately if you do not want us to do this. We may need to arrange alternate contact details.

Our policy to protect you

The Privacy Patient Information Guide tells you about the information Perth Radiological Clinic might be collecting, how it is used and stored. It explains this within the frame work of the National Privacy Principles (NPP).

Click here to view the Privacy Patient Information Guide.

Further Information

If you would like any further information regarding our Privacy Policy or if you have any questions or comments about privacy issues, please contact us at info@perthradclinic.com.au